At Ideal Custom Boxes, we prioritise providing fast and reliable shipping services throughout the USA. Our direct shipping address is:
5900 Balcones Drive STE 10013, Austin, Texas, 7873 United States
Below is detailed information about our shipping policies, costs, and procedures to ensure a smooth and satisfactory shopping experience.
Product Pricing
All product prices are listed in USD ($), excluding VAT (Value Added Tax).
Shipping Costs
Delivery charges are calculated at checkout based on your location and selected shipping method. These may vary depending on the shipping service.
Shipping Locations
We currently ship to all 50 U.S. states, including:
- Alaska
- Hawaii
- Puerto Rico
Order Processing Time
- Processing Time: 1–2 business days (Monday to Friday)
- Cut-Off Time: 5:00 PM (GMT-06:00) Central Standard Time (Chicago)
- Orders placed after the cut-off time will be processed on the next business day.
Processing time includes order review, quality checks, and packaging.
Shipping Details
We select the most suitable shipping provider based on your location for safe and timely delivery. Couriers include:
- FedEx
- UPS
- USPS
- DHL
- LaserShip/OnTrac
- Spee-Dee Delivery
- Lone Star Overnight (LSO)
- Eastern Connection
- Pilot Freight Services
- Postmates (Uber)
- Roadie
- Uber Connect
- Amazon Logistics
Shipping Charges
- Standard Shipping: Free for all orders
- Standard Delivery Time: 12 to 14 business days (Monday to Friday)
Shipping cost, product price, and discounts will be emailed after a successful quote submission.
Order & Shipping Tracking
You will receive a Shipping Confirmation Email once your order is shipped. This will include:
- Tracking Number (active within 24 hours)
If there is any delay or issue, please email us at [email protected] for prompt support.
Order Cancellation
To cancel an order:
- Email us at [email protected]
- Or call us at +1 940 257 2957
Orders can only be cancelled before they are processed. Once shipped, cancellation is no longer possible.
Damaged Goods
If you receive damaged products:
- Contact us immediately at [email protected] or call +1 940 257 2957
- Include your Order Number and Photos of the damage
We will promptly resolve the issue through a replacement or refund.
Change of Address
To change your delivery address:
- Contact us before the order is processed
- Email: [email protected]
- Call: +1 940 257 2957
Address changes cannot be made once the order has shipped.
Return Policy
Not satisfied with your purchase?
- We offer a hassle-free return policy
- Visit: Return & Refund Policy for details
Contact Us
If you have any questions or need assistance, please reach out:
- Email: [email protected]
- Phone: +1 940 257 2957
Business Information
Company Name: SKYLANE PACKAGING LLC (Trading as Ideal Custom Boxes)
EIN: 35-2787835
Address: 5900 Balcones Drive STE 10013, Austin, Texas, 7873 United States
Business Hours: 9:00 AM to 6:00 PM (Monday to Friday), (GMT-06:00) Central Standard Time (Chicago)
Thank you for choosing Ideal Custom Boxes. We appreciate your trust and look forward to serving you with excellence.
Happy Shopping!
