Effective Date: April 09, 2025
At Ideal Custom Boxes, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.
Accepted Payment Methods
To provide flexibility and convenience, we accept a variety of payment options:
- Visa
- MasterCard
- American Express
- PayPal
Payment Process
You can place an order with us by following these four simple steps:
- Fill out the Get A Quote form.
- Upload your artwork or email it to us.
- Approve the digital proof we send.
- Make the payment to initiate production.
Once your order is submitted, you’ll receive an email confirmation. We’ll notify you promptly if there’s any issue with your payment.
Currency
All transactions are processed in U.S. Dollars (USD $).
Please note that your bank may charge additional currency conversion fees in addition to our charges. The final charge will include any applicable shipping costs.
Order Confirmation and Invoice
After a successful payment, you will receive an Order Confirmation Email, which includes:
- Your Order Number
- A Summary of Items Purchased
- The Total Amount Charged
- Shipping Details
This email is your official receipt—please keep it for your records.
Payment Security
We prioritize your security.
Ideal Custom Boxes uses SSL (Secure Socket Layer) encryption technology during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to protect your payment data.
Payment Authorization
By submitting your payment details, you authorize Ideal Custom Boxes to charge your chosen payment method for the total purchase amount.
If your payment cannot be authorized, we will email you. Your order may be placed on hold or canceled until the issue is resolved.
Refund and Cancellation Policy
Cancellations
To cancel your order after payment, contact us at [email protected] within 12 hours of placing your order. Refunds will be issued based on your original payment method.
Refunds
Refer to our full Refund Policy for detailed information on:
- Refund eligibility
- Processing times
- Procedures
Please allow up to 7 business days (Monday to Friday) for refunds to reflect in your account (depending on your bank’s processing time).
Changes to Payment Information
You can manage or update your payment methods by logging into your Ideal Custom Boxes account:
- Go to Account Settings or Payment Methods.
- Add, update, or remove payment information as needed.
- Save changes to apply updates to future transactions.
Fraud Prevention
To protect our customers, Ideal Custom Boxes reserves the right to perform verification checks on certain payments. We may request additional information for transactions we consider high-risk.
Contact Information
If you have any questions regarding this Payment Policy or your order, feel free to contact us:
Business Name: SKYLANE PACKAGING LLC (Trading as Ideal Custom Boxes)
EIN: 35-2787835
Address: 5900 Balcones Drive STE 10013, Austin, Texas, 78731, United States
Email: [email protected]
Phone: +1 940 257 2957
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday, CST – Chicago Time)
Thank you for choosing Ideal Custom Boxes.
We’re committed to offering you the best service and a secure, seamless shopping experience.
