Effective Date: April 09, 2025.
At Ideal custom boxes! We strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.
Accepted Payment Methods:
To provide flexibility and convenience, we accept a variety of payment methods, including:
Visa
MasterCard
American Express
Paypal
Payment Process
Checkout Steps:
You can place an order with us with these 4 easy steps:
1- Fill out the “Get A Quote” Form.
2- Upload your artwork or email it to us.
3- Provide approval on the digital proof.
4- Once the payment is made we will send your boxes to production.
Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.
Currency
All transactions on Ideal custom boxes are conducted in USD ($). Please be aware that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable shipping fees.
Order Confirmation and Invoice
After a successful payment transaction, you will receive an Order Confirmation email.
This email will contain:
Order Number
Summary of items purchased
Total amount charged
Shipping details
This confirmation serves as your official receipt. Please keep it for your records.
Payment Security
We prioritize your security. Ideal custom boxes use industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.
Payment Authorization
By submitting your payment information, you authorize Ideal custom boxes to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.
Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at [email protected] within 12 hours of placing your order. Refunds will be processed according to the method of payment used.
Refunds: Please refer to our Refund Policy (https://idealcustomboxes.com/return-refund-policy/) which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 7 business days (Monday to Friday) to reflect on your account depending on your bank’s processing times.
Changes to Payment Information
You can manage your payment methods through your
Ideal custom boxes account. If you need to update your payment information, please follow these steps:
Log in to your account.
Navigate to “Account Settings” or “Payment Methods.”
Add, update, or remove your payment information as necessary.
Save changes to ensure your new information is processed for future transactions.
Fraud Prevention
To protect our customers and prevent fraudulent activities,
Ideal custom boxes reserve the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.
Contact Information
If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!
Business Information:
Company name: SKYLANE PACKAGING LLC. Trading as Ideal Custom Boxes
EIN: 35-2787835
Address: 5900 Balcones Drive STE 10013, Austin, Texas, 7873 United States.
Email: [email protected]
Phone: +1 940 257 2957
Business Hours: 9:00 AM to 6:00 PM (Monday to Friday), (GMT-06:00) Central Standard Time (Chicago)
Thank you for choosing Ideal custom boxes. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.
