Order Cancellation Policy
Last Updated: 09 April 2025
At Ideal Custom Boxes, we value your business and aim to keep our process simple and transparent. Please review our cancellation policy below.
1. Cancellation Eligibility
- Standard Orders:
You can cancel within 12 hours of purchase for a full refund, provided the order has not been shipped. - Custom Orders:
Cancellations are only possible before production begins. Once customization starts, the order becomes non-cancelable. - Non-Cancelable Orders:
Orders already shipped
Custom/personalized items once in production
2. How to Cancel
To cancel your order, contact us as soon as possible:
- Email: [email protected]
- Phone: +1 940 257 2957
Please include:
- Your order number
- Reason for cancellation
We will confirm your request within 12 hours.
3. Refund Process
- If order not shipped: Full refund issued.
- If order shipped:
You may refuse delivery (return to sender).
Refund will be processed after receiving the unopened package.
Return shipping costs are the customer’s responsibility unless the cancellation is due to our error.
Refund Timeline:
- Credit/Debit Cards: Processed within 7 business days after approval.
4. Custom Orders
- Before production: Eligible for full refund if canceled within 12 hours.
- After production starts: Non-refundable.
5. Shipping & Cancellations (USA Only)
- Processing Time: 1–2 business days (Mon–Fri)
- Carriers: FedEx, UPS, USPS, DHL, and others.
- Tracking Info: Sent via email once shipped.
Note: We are not responsible for delays caused by shipping carriers.
6. Why Choose Us
- Premium custom packaging, printed boxes, and wholesale solutions
- Transparent, customer-friendly policies
- 24/7 support via WhatsApp and email
7. Contact Information
Ideal Custom Boxes (SKYLANE PACKAGING LLC)
EIN: 35-2787835
Address: 5900 Balcones Drive, STE 10013, Austin, TX 78731, United States
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (CST)
- Email: [email protected]
- Phone: +1 940 257 2957
