Frequently Asked Questions (FAQ)

Shipping & Delivery

1. Where does Ideal Custom Boxes ship from?

We ship directly from our facility at:
5900 Balcones Drive STE 10013, Austin, Texas, 78731, United States.

2. Do you ship to all U.S. states?

Yes! We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.

3. How long does order processing take?

Orders are processed within 1-2 business days (Monday–Friday). Our cutoff time is 5:00 PM (CST). Orders placed after this time will be processed the next business day.

4. What shipping carriers do you use?

We partner with top couriers, including:
FedEx, UPS, USPS, DHL, LaserShip/OnTrac, Spee-Dee Delivery, Lone Star Overnight (LSO), Eastern Connection, Pilot Freight Services, Postmates (Uber), Roadie, Uber Connect, and Amazon Logistics.

5. What are the delivery timeframes?

• Standard Delivery: 12–14 business days (Free shipping)

• Express Delivery: 6–8 business days (Additional charge applies)

6. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. The tracking link will be active within 24 hours.

7. Can I change my shipping address after ordering?

Yes, but only before your order is processed. Contact us immediately at [email protected] or call +1 940 257 2957.

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Pricing & Payments

8. Are taxes included in the product price?

No, all prices listed are Excluding VAT (Value Added Tax).

9. What payment methods do you accept?

We accept:
✅ Visa, MasterCard, American Express, PayPal

10. Is my payment secure?

Yes! We use SSL encryption and comply with PCI-DSS security standards to protect your transactions.

11. Can I cancel my order after payment?

Yes, but only within 12 hours of placing the order. Email us at [email protected] for cancellation requests.

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Returns & Refunds

12. What is your return policy?

You may return items within 30 days of delivery, provided they are unused and in original packaging.

13. Are there non-returnable items?

Yes, the following cannot be returned:
❌ Gift cards
❌ Sale items (unless defective)
❌ Personalized/custom-made items (unless defective)

14. What if my order arrives damaged or incorrect?

Contact us within 48 hours with photos and order details. We’ll arrange a free replacement or refund.

15. How long do refunds take?

Refunds are processed within 7 business days and will reflect in your original payment method.

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Customer Support

16. How can I contact Ideal Custom Boxes?

📧 Email: [email protected]
📞 Phone: +1 940 257 2957
🕒 Hours: 9:00 AM – 6:00 PM (CST), Monday–Friday

17. Where can I find more details on policies?

• Return & Refund Policy: https://idealcustomboxes.com/return-refund-policy/

• Payment Policy: https://idealcustomboxes.com/payment-policy/

• Shipping Policy: https://idealcustomboxes.com/shipping-policy/

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Thank you for choosing Ideal Custom Boxes! 🚚📦
We’re committed to providing you with high-quality packaging solutions and exceptional service. Happy shopping!